Terms of Use

These terms are the agreement between you and the people who run Spoke Crew (“we”) for using the website and the app you can add to your home screen. By using Spoke Crew you agree to them. The Privacy Policy explains what we collect and who sees it.

Anyone can read trails, maps and conditions without an account. To make an account you must be at least 13. If you are under 18, use Spoke Crew with a parent's or guardian's permission. One person per account: keep your email inbox secure, since a code sent to it signs you in.

Mountain biking is dangerous, and you take part at your own risk. Spoke Crew helps you find and plan rides; it does not make a trail safe, open or legal to ride.

• Trail data can be wrong. Trail lines, difficulty ratings, surfaces and trailheads come from open data that volunteers and agencies keep. A trail can be mapped in the wrong place, rated too easy, rerouted, closed or gone.
• Conditions are reports from riders at one moment, and expire. Weather comes from the National Weather Service for a nearby point. Elevation, grades and ride times are estimates.
• GPS and navigation can fail: a weak signal, a flat battery or a gap in the map. Carry what you need to find your way without your phone.
• Signs and land managers come first. Obey closures, seasonal restrictions and the rules of whoever manages the land, even when Spoke Crew shows a trail as open. Don't ride on private land without permission.
• Spoke Crew is not an emergency service. Live location sharing can stop without warning. In an emergency, call 911.

Rides, photos, reviews, condition reports, comments, routes, lists, crews and group rides you post stay yours. To show them, you give us a worldwide, non-exclusive, royalty-free license to store, copy, resize, re-encode and display them in Spoke Crew and in the share pictures and links it makes, for as long as they are on Spoke Crew. The license ends when you delete them, except for reviews and condition reports you choose to leave on a trail as “Former rider” when you delete your account.

When you post something, you promise that:

• it is yours to post, and a photo of someone else is one they are happy to have shared;
• reviews and condition reports are honest, from your own riding;
• it doesn't reveal someone else's private information, such as where they live.

We may remove anything that breaks these terms, and we may hide a ride that touches a trail we don't show.

Don't use Spoke Crew to:

• harass, threaten or impersonate anyone, or post hateful, sexual or violent content;
• post false conditions, fake reviews or rides you didn't ride;
• send spam, advertise, or post anything illegal;
• copy the service in bulk, get around its limits, or interfere with it, for example by scraping, automating accounts or probing its security without our permission.

If an account breaks these rules, we may hide what it posted, suspend it (for a set time or until we have looked into it), or close it. While an account is suspended you can still read, record and save your own rides (kept private until the suspension ends), download your data, change your privacy settings, block or mute riders, share your live location, and delete your posts or your account. You can't post or edit anything (comments, reviews, condition reports, photos, your profile or a saved ride's details), report, follow, give kudos, favorite, save or mark trails ridden, make or change lists and planned routes, change your bikes and gear, download GPX files, or start, join or run a crew or a group ride. A closed account can't sign in, and everything it posted is hidden from everyone else. Hidden is not deleted: if we got it wrong, lifting the suspension or reopening the account puts it all back. Wherever you would post, the app tells you the reason (from a short fixed list) and when a suspension ends, unless the law stops us, and you can ask us to look again.

Opening a new account to get around a closure is not allowed, and we refuse sign-ups from the email address of a closed account. Disputing a payment with your bank or card company (a chargeback) instead of asking us for a refund suspends the account while we look into it, and can end your access.

To report a comment, photo, condition report, review, group ride, crew or rider, choose Report from its ⋯ menu and say what is wrong. We never tell anyone who reported them. When several riders report the same post, or a verified trail manager reports a photo, comment or group ride about their own trails, it is hidden until we have looked at it.

To stop seeing a rider, block or mute them from the ⋯ menu on their profile, ride, comment, review, photo, condition report or group ride. Nobody is told, except that a crew's owner or admins can tell from their member list. A block hides you from each other while you are both signed in, and official closures and trail conditions stay visible to both of you. The Privacy Policy says exactly what each does, and Profile and privacy is where you undo it.

If something is yours and was posted without your permission, or a report needs more than the menu allows, write to support@spokecrew.com. Tell us the page's address, what the problem is and how to reach you. We will look at it and take it down if it breaks these terms or the law.

For a copyright claim, include your name and contact details, the work you own, where it appears on Spoke Crew, a statement that you believe in good faith the use isn't authorized, a statement, under penalty of perjury, that your notice is accurate and that you own the copyright or act for its owner, and your physical or electronic signature. If your content was removed and you believe that was a mistake, you can ask us to put it back.

Before we act on a request about an account, such as deleting it or handing over its data, we will ask you to show it is yours, for example by confirming from its email address.

Trail lines, names, difficulty ratings, trailheads and bike shops come from © OpenStreetMap contributors, under the Open Database License (ODbL) 1.0, and the trail data we build from it is covered by the same license. If you reuse it, credit OpenStreetMap. A map image or other produced work needs only that credit. A database you build from it and share must be shared under the ODbL too. Photos of places come from Wikimedia Commons, each under the license shown on it. The sources that ask for credit, with their licenses, are on Licenses.

The Spoke Crew name, logo, design and code are ours. You may link to any page and share what the share buttons make.

Spoke Crew is provided “as is”, without warranties of any kind, including that it is accurate, available or fit for a particular purpose. We may change, pause or stop any part of it.

You can stop using Spoke Crew at any time, and delete your account from your account. We may close an account under the rules above. The parts of these terms about your content's license, riding at your own risk, no guarantees and the governing law still apply after an account closes.

When these terms change, the date at the top changes, and About says in one line what changed. Using Spoke Crew after that means you accept the new terms. If you have a question about them, write to support@spokecrew.com.